Refund Policy

Paid plans renew monthly. You can cancel any time from the customer portal — cancellation stops all future charges, and your plan stays active until the end of the period you already paid for. We do not issue pro-rata refunds for unused time within a billing period you chose to cancel mid-way.

If the service failed you — a video never processed, outputs never generated, repeated faults we could not fix — we will refund the affected charge in full or return the processing credits, whichever you prefer.

If you were double-charged, the duplicate is refunded immediately.

If you subscribed by mistake and have not processed any paid video in the current period, email us within 48 hours of the charge and we will refund it in full.

Credits spent on videos that processed successfully are not refundable — the compute (transcription and generation) has already run on our side.

Refunds are not offered for outputs you didn't like after a successful run; instead, every output can be regenerated from your dashboard, and you can tell us what was weak and we'll keep improving the specs.

Email hello@usespinoff.com from your account address with the charge date and what went wrong. We respond within 2 business days. Approved refunds go back to the original payment method.

Please talk to us before filing a chargeback — we resolve almost everything faster than a dispute process will, and disputes filed against successful processing runs may result in account closure.